Shipping Policy

FREE SHIPPING | All Orders $350+

We offer FREE shipping on all orders of $350 or more for all domestic orders. For orders under $350 we offer Standard Ground shipping. Free returns are provided on all domestic orders. For international orders see our rates listed below.

WHAT ARE MY SHIPPING OPTIONS?
CountryMethodCarrierCost
United StatesStandard Ground ShippingUPSFREE for orders $350+
 2 Day Express ShippingUPS$30.00
 Next Day Express ShippingUPS$45.00
CanadaExpress Worldwide (2-3 Business Day Delivery)DHLCalculated at checkout. Prices include shipping + duty.
Other InternationalExpress Worldwide (2-5 Business Day Delivery)DHLCalculated at checkout. Prices include shipping + duty.

 

SHIPPING CUTOFF TIMES

GROUND SHIPPING: Orders received by 12pm EST are shipped out the same business day via our ground shipping option. Orders received after 12pm EST are shipped the following business day.

EXPRESS ORDERS: Overnight Express and 2-Day Shipping orders are shipped out the same day if received by 2pm EST. Orders received after 2pm will ship out the following business day.

INTERNATIONAL ORDERS

We ship internationally for the best service and rates. International shipping rates are calculated at checkout and vary by country. All prices include express shipping + duty paid, so that total cost reflected is for door-to-door delivery with duty paid and handled by us directly. To be clear, this means that the total cost of shipping and duty is the full amount to cover all shipping and duty costs associated with your order. There is nothing else for you to pay.

P.O. Box Shipping

Vape and Smoke Store will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Duties & Taxes

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Online Carts Store encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to our store at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order  has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier. 

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

Upon dispatch, customers will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

Customer service

For all customer service enquiries, please phone us at +1 716 464 2328 

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